Jira Service Desk 4.13.x release notes
8 October 2020
We're excited to present Jira Service Desk 4.13.
Highlights
More
Read the upgrade notes for important details about this release and see the full list of issues resolved.
Compatible applications
If you're looking for compatible Jira applications, look no further:
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Jira Service Desk 4.13 is a Long Term Support release
This means we'll provide bug fix releases until 4.13 reaches end of life, to address critical security, stability, data integrity, and performance issues.
Get Insight for free from Atlassian Marketplace (Data Center)
With the release of Jira Service Management 4.15, we've made the Mindville's Insight - Asset Management app available to all Data Center customers. The versions 4.15 and later include this app and its capabilities out of the box, but if you're not ready to upgrade, you can download it for any earlier version of Jira Service Desk (now called Jira Service Management) Data Center for free.
Getting started with Insight
To get the app, install the latest version from the Atlassian Marketplace. You won't need an app license, as we'll recognize your Data Center license. We also recommend that you upgrade the Universal Plugin Manager (UPM) to the latest version, we've made some updates to make it work better with these free apps.
Here’s some pages to get you started with Insight:
What about Server?
If you’re a server customer and already have Insight - Asset Management, you can continue to renew your license. If you’ve never used this app before, you’ll need to upgrade to Data Center.
What's changed since the last LTS release
A lot has changed since we released Jira Service Desk 4.5, which was the last Long Term Support release. Have a look at our change logs to get a quick roll-up of the most important changes.
- Features and platforms: Jira Service Desk 4.13 LTS release change log
- REST API: Jira 8.13 LTS release API change log
Resolved issues
Issues resolved in 4.13.0
Released on 8 October 2020
Issues resolved in 4.13.1
Released on 2 November 2020
Issues resolved in 4.13.2
Released on 1 December 2020
Issues resolved in 4.13.3
Released on 14 January 2021
Issues resolved in 4.13.4
Released on 16 February 2021
Known issue: Performance of user actions on issues
We’ve discovered an issue, where background reindexing might affect the performance of users actions on issues (create, update, comment). This was already introduced in Jira 8.10. While we’re working to fix it, we’ve decided to not block this release, as the issue already exists in your Jira instance, and you can still benefit from other fixes included in this release.
We want you to be aware of this issue, so you can work around it, if needed. We’ll update this note once we release the fix.
Issues resolved in 4.13.5
Released on 23 March 2021
Issues resolved in 4.13.6
Released on 20 April 2021
Issues resolved in 4.13.7
Released on 18 May 2021
Issues resolved in 4.13.8
Released on 15 June 2021
Issues resolved in 4.13.9
Released on 15 July 2021
The binary installers for this version of Jira Service Desk are bundled with JRE 8u291, which prevents secure connections with MySQL Community Edition 5.7.27 or older over TLS versions 1 and 1.1. For more information, see Jira Service Management 4.18.x upgrade notes.
Issues resolved in 4.13.10
Released on 18 August 2021
Issues resolved in 4.13.11
Released on 16 September 2021
Issues resolved in 4.13.12
Released on 19 October 2021
Issues resolved in 4.13.13
Released on 1 November 2021
Issues resolved in 4.13.14
Released on 17 November 2021
Issues resolved in 4.13.15
Released on 16 December 2021
Issues resolved in 4.13.16
Released on 18 January 2022
Issues resolved in 4.13.17
Released on 26 January 2022
Issues resolved in 4.13.18
Released on 15 February 2022
Issues resolved in 4.13.19
Released on 16 March 2022
Issues resolved in 4.13.20
Released on 20 April 2022
Issues resolved in 4.13.21
Released on 25 May 2022
Issues resolved in 4.13.22
Released on 27 June 2022
Issues resolved in 4.13.23
Released on 20 July 2022
Issues resolved in 4.13.24
Released on 10 August 2022
Issues resolved in 4.13.25
Released on 25 August 2022
Issues resolved in 4.13.26
Released on 20 September 2022
Issues resolved in 4.13.27
Released on 24 October 2022