Jira Service Management 5.12.x upgrade notes
Below are some important notes on upgrading to Jira Service Management 5.12.x. For details on the new features and improvements in this release, see:
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Upgrade notes
We normally don’t introduce new features in the Long Term Support release but rather consolidate the ones we've introduced since the last Enterprise releases. See our change log for all the features and fixes between the last LTS releases. Learn more
Assets automation causes a silent failure
We’ve identified an issue where Assets automation rules might not trigger after upgrading to Jira Service Management versions from 5.12 up to 5.17. When a local method is called within a Groovy script with a hyphen, Groovy generates an invalid class name, causing a silent failure and affecting the automation processes.
To resolve this issue, rename your script files to not include hyphens. You can use camelCase or underscores _ instead. For example, if your script is named some-test-script.groovy, rename it to someTestScript.groovy or some_test_script.groovy. For more information, go to the following Jira issue:
JSDSERVER-15647 - Getting issue details... STATUS
We’ve addressed this issue in Jira Service Management 10.0 and later by upgrading groovy-all from 2.4.15 to 4.x. More about upgrading to Groovy 4
End of support announcements
Support for the following platforms has been permanently removed:
- Microsoft SQL Server 2016 (Jira 9.7)
- The Android 4.0 mobile browser (Jira 9.5)
Support for the platforms on this list has been removed in this release:
- PostgreSQL 10 and 11 (deprecated in Jira 9.9)
- Oracle 12c R2 (deprecated in Jira 9.9)
For the list of supported platforms, see Supported platforms.
For previous announcements, see End of support announcements.
App developers
See Preparing for Jira 9.12 for any important changes regarding apps.
Upgrade procedure
To help you upgrade to the latest and greatest:
- See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
- For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.