Jira Service Management 5.14.x upgrade notes
Below are some important notes on upgrading to Jira Service Management 5.14.x. For details on the new features and improvements in this release, see:
Upgrade notes
Jira Service Management 5.14.x is a Data Center-only release and doesn't support Server licenses. With Atlassian Server end of support, you’ll need to ensure you have a valid Data Center license before upgrading to Jira Service Management 5.14.x.
Assets automation causes a silent failure
We’ve identified an issue where Assets automation rules might not trigger after upgrading to Jira Service Management versions from 5.12 up to 5.17. When a local method is called within a Groovy script with a hyphen, Groovy generates an invalid class name, causing a silent failure and affecting the automation processes.
To resolve this issue, rename your script files to not include hyphens. You can use camelCase or underscores _ instead. For example, if your script is named some-test-script.groovy, rename it to someTestScript.groovy or some_test_script.groovy. For more information, go to the following Jira issue:
JSDSERVER-15647 - Getting issue details... STATUS
We’ve addressed this issue in Jira Service Management 10.0 and later by upgrading groovy-all from 2.4.15 to 4.x. More about upgrading to Groovy 4
Installing apps with the Universal Plugin Manager
The Universal Plugin Manager (UPM) allows installing Atlassian and third-party apps on Jira and the other Data Center products in three ways:
- With the Upload app button on the Manage apps page, where you provide a URL to the app or upload a file with the app.
- With the REST API
(/rest/plugins). - With the Install button on the Find new apps page.
In Jira Service Management Data Center 5.14, you can install new apps only by selecting the Install button on the Find new apps page. Installing new apps with the Upload app button on the Manage apps page or with the REST API is now disabled by default. This limitation prevents unwanted uploads of potentially malicious files to your Jira instance.
If you need to enable app installation with the Upload app button on the Manage apps page or with the REST API, set the following system property. Learn how to set up system properties
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The ATST app upgraded to 1.54.0 with a new health check
The Atlassian Troubleshooting and Support app (ATST) has been upgraded to version 1.54.0 and equipped with a new health check for mail error queues that becomes available by default in Jira Data Center 9.14.
If you’re using Jira 9.13 or earlier, you can still upgrade the ATST app to 1.54.0 manually through the Atlassian Marketplace and start using the new health check right away.
End of support announcements
Support for the following platforms has been permanently removed:
- Oracle 12c R2
- Amazon Aurora on PostgreSQL 10
- Amazon Aurora on PostgreSQL 11
For the list of supported platforms, check out the Supported platforms guide.
For previous announcements, see End of support announcements.
App developers
For any important changes regarding apps, check out the Jira changelog.
Upgrade procedure
To help you upgrade to the latest and greatest:
- See Upgrading Jira applications for complete upgrade procedures, including all available upgrade methods and pre-upgrade steps.
- For a more tailored upgrade, go to Jira administration > Applications > Plan your upgrade. We’ll recommend a version to upgrade to, run pre-upgrade checks, and provide you with a custom upgrade guide with step-by-step instructions.