Atlassian Account Troubleshooting

Atlassian Knowledge Base

• Application Links Troubleshooting Guide
• Database Troubleshooting and How-to Guides
• Best practices for performance troubleshooting tools
• SSL/TLS Troubleshooting
• Cross Product Knowledge
• Proxying Atlassian Server applications
• Atlassian Account Troubleshooting
• Mapping Web Resources to Code
• Subscribe to Proactive Announcements
• How to capture HTTP traffic using Wireshark, Fiddler, or tcpdump
• Cross Site Request Forgery (CSRF) protection changes in Atlassian REST
• Purchased Add-ons feature is unavailable
• Single Sign-on Integration with Atlassian products
• Troubleshooting Services
• Test disk access speed for a Java application
• User Management Troubleshooting and How-To Guides
• Atlassian login issues
• JQL with OR results in error.
• How to set the timezone for the Java environment
• Websudo is disabled after migration from JIRA cloud to JIRA server
• Health Check: Lucene index files location
• Health Check: Thread Limit
• Editor Window is Small After Upgrading where as the preview is Normal window size
• Basic authentication fails for outgoing proxy in Java 8u111
• All Atlassian knowledge base articles
• Creating A Jira Administrator That Does Not Count Towards License
• Users are unable to log in to JIRA (LDAP: error code 49, data 52e)
• User unable to login into Crowd after Crowd was upgraded
• How to use the Performance Data Collector
• Ports used by Atlassian Applications
• How to define Xmx based on GC logs
• How to log in to my Atlassian cloud site for the first time
• How to block access to a specific URL at Tomcat
• User-installed apps health check fails in Data Center when configuring CDN
• HTTP2 health check fails in Data Center when configuring CDN
• How to configure Apache for caching and HTTP/2
• How to Unsubscribe from Jira Server or Confluence Server apps on TestFlight (Server and Data Center)
• Unable to synchronize with Active Directory due to SSL requirement (Server and Data Center)
• Jira Align - Jira Connector pages do not load completely
• Jira Align - Work In Process by Value Stream is missing work items
• JVM is not reachable with jstat and jstack
• Data pipeline troubleshooting
• Using JDK 11 to develop apps with the Atlassian SDK is not yet supported
• How to download Atlassian Marketplace apps through the command line
• How to manage named contacts for Atlassian Premier Support (on-premises)
• Bidirectional characters warning in Atlassian products
• FAQ for CVE-2021-42574
• Jira is logging multiple cache flushes in the application logs (Server and Data Center)
• FAQ for CVE-2021-44228, CVE-2021-45046 and CVE-2021-45105
• On-Prem Upgrade Information (March 2022)
• FAQ for CVE-2022-22965
• FAQ for CVE-2022-0540
• Troubleshooting Configure Fields in Jira Server and Data Center
• FAQ for CVE-2022-26134
• How to disable custom Configure Fields in Create Issue screen in Jira Server and Data Center
• FAQ for CVE-2022-26135
• FAQ for CVE-2022-26138
• FAQ for CVE-2022-26136 / CVE-2022-26137
• FAQ for CVE-2022-36804
• Atlassian Authentication App
• FAQ for CVE-2022-43782
• Allowlist URL's for Jira-Slack integration
• FAQ for CVE-2023-22501
• Cannot start Jira over another node via pbrun command (Server and Data Center)
• Attachment health check shows warning message when a custom attachment page is used in Jira Server and Data Center
• FAQ for CVE-2019-13990
• FAQ for CVE-2022-1471
• FAQ for CVE-2023-22515
• FAQ for CVE-2023-22518
• FAQ for CVE-2023-46604
• FAQ for CVE-2023-22523
• FAQ for CVE-2023-22522
• FAQ for CVE-2023-22524
• FAQ for CVE-2023-22527
• Using a temporary license before upgrading to Cloud or Data Center
• Guide for Atlassian Premier Support Named Contacts: On-Premises Product Support Essentials