<User> cannot be deleted; they belong to a read-only directory.

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Symptoms

When trying to delete a particular user from Bitbucket Server's Administration section, the following error is reported on screen:

User <Username> cannot be deleted; they belong to a read-only directory. Consult the logs for more details.

 

And following warning is reported in <BITBUCKET_HOME>/log/atlassian-bitbucket.log file:

2015-05-08 09:26:08,804 WARN  [http-nio-7990-exec-3] bitbucketadmin @6TROM6x566x112x0 1toy15b 0:0:0:0:0:0:0:1 "DELETE /admin/users HTTP/1.1" c.a.bitbucket.internal.crowd.RiotPolice User jiraadmin could not be deleted
com.atlassian.crowd.exception.OperationNotPermittedException: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to delete user 'Username' from directory 'Directory'.
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:505) ~[embedded-crowd-core-2.8.1-m3.jar:na]
	at com.atlassian.bitbucket.internal.crowd.RiotPolice$5.execute(RiotPolice.java:196) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.crowd.RiotPolice$5.execute(RiotPolice.java:191) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.crowd.RiotPolice.execute(RiotPolice.java:680) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.crowd.RiotPolice.deleteUser(RiotPolice.java:191) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.user.DefaultUserAdminService.deleteUser(DefaultUserAdminService.java:288) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.user.DefaultUserAdminService.deleteUser(DefaultUserAdminService.java:56) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.rest.user.UserAdminResource.deleteUser(UserAdminResource.java:214) [bitbucket-rest-3.6.1.jar:na]
	at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25) [applinks-plugin-4.3.5_1418154064000.jar:na]
	at com.atlassian.bitbucket.internal.spring.security.Bitbucket ServerAuthenticationFilter.doFilter(Bitbucket ServerAuthenticationFilter.java:86) [Bitbucket ServerAuthenticationFilter.class:na]
	at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doInsideSpringSecurityChain(BeforeLoginPluginAuthenticationFilter.java:111) [BeforeLoginPluginAuthenticationFilter.class:na]
	at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:77) [BeforeLoginPluginAuthenticationFilter.class:na]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) [atlassian-trusted-apps-core-3.0.8.jar:na]
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) [atlassian-oauth-service-provider-plugin-1.9.9_1418154064000.jar:na]
	at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:100) [atlassian-trusted-apps-core-3.0.8.jar:na]
	at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:79) [atlassian-oauth-service-provider-plugin-1.9.9_1418154064000.jar:na]
	at com.atlassian.analytics.client.filter.DefaultAnalyticsFilter.doFilter(DefaultAnalyticsFilter.java:32) [analytics-client-3.53_1418154066000.jar:na]
	at com.atlassian.analytics.client.filter.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32) [analytics-client-3.53_1418154066000.jar:na]
	at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doBeforeBeforeLoginFilters(BeforeLoginPluginAuthenticationFilter.java:89) [BeforeLoginPluginAuthenticationFilter.class:na]
	at com.atlassian.bitbucket.internal.web.auth.BeforeLoginPluginAuthenticationFilter.doFilter(BeforeLoginPluginAuthenticationFilter.java:75) [BeforeLoginPluginAuthenticationFilter.class:na]
	at com.atlassian.bitbucket.internal.request.DefaultRequestManager.doAsRequest(DefaultRequestManager.java:85) [bitbucket-service-impl-3.6.1.jar:na]
	at com.atlassian.bitbucket.internal.hazelcast.ConfigurableWebFilter.doFilter(ConfigurableWebFilter.java:38) [ConfigurableWebFilter.class:na]
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [na:1.8.0_31]
	at java.lang.Thread.run(Thread.java:745) [na:1.8.0_31]
	... 290 frames trimmed
Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: Not allowed to delete user 'Username' from directory 'Directory'.
	at com.atlassian.crowd.manager.application.ApplicationServiceGeneric.removeUser(ApplicationServiceGeneric.java:825) ~[crowd-core-2.8.1-m3.jar:na]
	at com.atlassian.crowd.embedded.core.CrowdServiceImpl.removeUser(CrowdServiceImpl.java:496) ~[embedded-crowd-core-2.8.1-m3.jar:na]
	... 24 common frames omitted

Cause

JIRA user management in Bitbucket Server is "read-only". All user management related tasks can only be done in JIRA not Bitbucket Server as documented here.

Resolution

Log into your JIRA server as an administrator and delete the user from there.

Last modified on Nov 2, 2018

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