Platform Notice: Cloud - This article applies to Atlassian products on the cloud platform.

Summary

When a user/admin tries to view teams inside a site, it shows up empty and the user can not browse or search for teams. 

Environment

Jira Software Cloud.

Diagnosis

This issue affects the sites which are kept open. Meaning, that anyone on the internet can join and work with your projects or pages without admin approval.  For some customers, we found that this may be caused by an unintentional misconfiguration. 

Cause

If an admin intentionally makes the site open, people who join without admin approval will not be able to use Atlassian Teams. For Advanced Roadmaps users, there are additional limitations on teams use in place.

We disabled teams on open sites to prevent the potential security risks of leaking information about users and internal teams in the whole organization to anyone on the internet.

Solution

To resolve the issue, we recommend configuring your site settings so that it's not open to anyone on the internet without admin approval.