Summary

The remaining time is not accurately displayed on the workload by assignee page.

Environment

Cloud 

Diagnosis

The page displaying the workload by assignee indicates that the remaining time for subtasks is 0. However, upon reviewing the issue, it is evident that the subtasks associated with that issue do have the remaining time specified.

Furthermore, the option to include subtasks was enabled.

Cause

The problem was specific to a particular account, as it was caused by a user applying a filter to remove subtask information.

Solution

Removing the filter from the backlog section has successfully resolved the issue.