Summary

Jira Issue Collector fails to submit new ticket with the error: "There was a problem submitting your feedback...". This occurs primarily with custom Issue Collector forms.

Environment

Versions 8.21.0, 8.13.15, 8.20.3, 8.22.0, 8.13.18, 8.20.7, 8.20.8 see bug reference below:
The above affected versions are resolved by JRASERVER-73212 - Getting issue details... STATUS . However there are some other factors as detailed below, which can cause this error in newer versions of Jira.

Newer versions of Jira, see the diagnosis and solution below:

Diagnosis

This problem is related to the cookie attributes for the XSRF value. The XSRF check will fail in the following cases:

• when the Jira cookie "atlassian.xsrf.token" is not secure and with attribute SameSite=none
• this can be verified in a HAR file on the requests which contain this cookie
• additionally, the browser has to allow "third-party cookies"
• Jira base URL has to be secured by SSL for the secure cookie to be sent

Cause

Browser security will not set the cookie correctly if "third-party cookies" are not allowed in Chrome's cookies settings. Further. the Tomcat connector has to have secure="true" and scheme="https". 
Also, Jira version needs to be 9.0.0, 8.20.10, 8.22.4 or newer.

Solution

Ensure that you are not on a Jira version affected by JRASERVER-73212 - Getting issue details... STATUS Set up Tomcat connector with secure="true" and scheme="https" attributes, as documented in the instructions at: Running Jira applications over SSL or HTTPS