Summary

If you are experiencing an issue with creating a Kanban board in Jira Software Projects and the issue is only present in your account (not in other users' accounts), it may be related to permissions and access settings. This article provides steps to check and update your permissions for project and board filter access.

Environment

Jira Cloud

Solution

Step 1: Check the Board Filter

1. Navigate to the Board:

• Go to the project where you want to create or access the Kanban board.
• Click on the "Boards" dropdown menu and select the board in question.

1. View Board Filter:

• Click on the "Board" dropdown menu.
• Select "Configure."
• In the configuration menu, go to the "General" tab to find the "Filter Query."

1. Check Filter Permissions:

• Click on the filter link to view the filter details.
• Ensure that you have access to view and use the filter. If you don't, request the owner of the filter to share it with you or to adjust the filter permissions.

Step 2: Update Project Permissions

1. Navigate to Project Settings:

• Go to the project where you want to create or access the Kanban board.
• Click on "Project settings" in the left-hand sidebar.

1. Manage Project Roles:

• Under "People," check the roles assigned to your account.
• Ensure you are assigned a role that has the necessary permissions to create and view boards.

1. Adjust Permissions Scheme:

• In the "Permissions" section, check the permissions scheme applied to the project.
• Ensure that the role assigned to your account has permissions to "Browse Projects," "Manage Sprints," and "View Development Tools."

Step 3: Update Board Filter Access

1. Check Filter Details:

• Go to the "Issues" dropdown menu.
• Select "Manage filters."
• Find the filter used by the board and click on it.

1. Adjust Filter Permissions:

• Click on the "Details" link.
• Under the "Shares" section, ensure that the filter is shared with the project or group that you are a part of.

Additional Assistance
If you have followed these steps and are still experiencing issues, please contact your Jira administrator to ensure that your account has the necessary permissions and access. They can adjust the permissions settings or add you to the appropriate groups or roles.
By ensuring that your account has the correct permissions and access settings, you should be able to create and view Kanban boards without any issues.