Summary

The attachment cannot be uploaded in the comment section and an exception message is being displayed.

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Environment

Jira Cloud

Diagnosis

Prior to uploading the attachment, ensure that the file size meets the specified limit in the attachment section of the system settings.

Cause

When the file size exceeds the limit specified in the attachment settings, the system generates the following exception message.

Solution

Due to huge file size the file wasn't getting uploaded to the ticket post increasing the size under the attachment setting the file got uploaded successfully