Summary

If you're encountering an issue while trying to delete a screen that is not associated with any Screen Scheme, and you're seeing an error message stating, "Cannot delete screen as it is used in Screen Schemes", this article will guide you through resolving the problem.

Diagnosis

Below is an example of how your screen might be displayed:

Here is the error message displayed when attempting to delete the screen:

Cause

This error message is misleading and typically occurs when attempting to delete a screen associated with a "Create" transition in any workflow. When a screen is linked to the "Create" transition of a project's workflow, the option to delete it remains available. However, if the screen is associated with any other transition, it appears under the Workflows column on the Screen page, and the delete option becomes disabled.

This issue has been reported here:  JRACLOUD-83097 - Getting issue details... STATUS

This KB article aims to raise awareness and provide a workaround until the underlying problem is resolved.

Solution

1. Identify the screen's usage:

   • Navigate to the screen in question, click on the three dots (more options), and select "Configure".

   • Identify the projects where the screen is being utilized. For example, if the screen "Screen associated to Create transition" is used in the "PUBLIC PROJECT", this will be displayed:

     

2. Analyze the Workflow Configuration:

   • Navigate to the project's workflow configuration page.

   • Inspect each of the workflows and focus on the "Create" transitions.

3. Remove the Screen from the Create Transition:

   • If the screen is associated with the Create transition, edit the transition:

     

   • Remove the screen by setting it to 'None':

     

   • Ensure you apply the changes to the workflow by clicking on "Publish Draft":