Review email notifications not being sent
Symptoms
Crucible code review notifications are not being sent and the following appears in the atlassian-fisheye-YYYY-MM-DD.log:
2014-07-16 04:34:26,435 ERROR [notificationManager1 ] fisheye.mail Mailer-sendMessage - problem sending email
com.sun.mail.smtp.SMTPSendFailedException: 550 5.7.1 Client does not have permissions to send as this sender
at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1388)
at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1215)
at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:586)
at javax.mail.Transport.send0(Transport.java:169)
at javax.mail.Transport.send(Transport.java:98)
at com.cenqua.fisheye.mail.Mailer.send(Mailer.java:227)
at com.cenqua.fisheye.mail.Mailer.sendMessage(Mailer.java:204)
at com.cenqua.crucible.notification.DefaultNotificationManager.processNotification(DefaultNotificationManager.java:522)
at com.cenqua.crucible.notification.DefaultNotificationManager.processNotifications(DefaultNotificationManager.java:365)
at com.cenqua.crucible.notification.DefaultNotificationManager.access$200(DefaultNotificationManager.java:79)
at com.cenqua.crucible.notification.DefaultNotificationManager$6.run(DefaultNotificationManager.java:292)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:441)
at java.util.concurrent.FutureTask$Sync.innerRunAndReset(FutureTask.java:317)
at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:150)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$101(ScheduledThreadPoolExecutor.java:98)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.runPeriodic(ScheduledThreadPoolExecutor.java:180)
at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:204)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)Cause
The SMTP server has prevented you from sending an email with this from address. In your SMTP Config, if you have Send emails from set to The User address, Fisheye/Crucible will attempt to send the review notification as the user performing the action. The credentials that are used to connect to the SMTP server does not have permission to send emails as this user.
Resolution
Use one of the two solutions below:
- In the SMTP Config change Send emails from to the Server address (below)
- Adjust the configuration on your SMTP server so that the configuration credentials can send emails as any user
Last modified on Jul 31, 2018
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