'Process timed out' when Connecting to a Perforce Repository

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Symptoms

Fisheye fails to connect to the Perforce repository and reports following error in the logs:

2012-12-05 13:17:13,390 ERROR [btpool0-23 <Repo_Name>] fisheye RepositoryAdminRpcServiceImpl-testRepositoryConnection - Error testing connection.
com.atlassian.fisheye.spi.admin.services.RepositoryConfigException: com.cenqua.fisheye.config.ConfigException: Problem communicating with repository : Unable to get repository info: com.atlassian.utils.process.ProcessTimeoutException:process timed out
    at com.atlassian.fisheye.spi.admin.impl.DefaultRepositoryAdminService.testConnectionFor(DefaultRepositoryAdminService.java:540)   
Caused by: com.cenqua.fisheye.config.ConfigException: Problem communicating with repository : Unable to get repository info: com.atlassian.utils.process.ProcessTimeoutException:process timed out
Caused by: com.cenqua.fisheye.perforce.client.P4ClientException: Unable to get repository info: com.atlassian.utils.process.ProcessTimeoutException:process timed out
    at com.cenqua.fisheye.perforce.client.P4Client.info(P4Client.java:83)
    at com.cenqua.fisheye.perforce.P4ScmConfig.testConnection(P4ScmConfig.java:151)
    ... 129 more
2012-12-05 13:17:13,515 ERROR [btpool0-23 <Repo_Name>] fisheye RepositoryAdminRpcServiceImpl-testRepositoryConnection - Connection failed.

fisheye-debug-<date>.log reports:

2012-12-05 18:18:36,694 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4EDITOR = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4MERGE = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4CHARSET = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4PAGER = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - PWD = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - TMP = C:\WINDOWS\TEMP
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - TEMP = C:\WINDOWS\TEMP
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4TICKETS = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4LANGUAGE = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4COMMANDCHARSET = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4DIFFUNICODE = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4MERGEUNICODE = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4AUDIT = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4JOURNAL = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4LOG = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4PORT = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4ROOT = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4DEBUG = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4NAME = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4DESCRIPTION = null
2012-12-05 18:18:36,709 DEBUG [btpool0-2 ection-1354760316631] fisheye P4Exec-dumpP4Env - P4ZEROCONF = null
2012-12-05 18:18:36,725 DEBUG [btpool0-2 ection-1354760316631] fisheye P4CliUtils-dumpCommandLine - [<URL>] Executing C:\Program Files\Perforce\p4v.exe -p <Server Address> -ztag info

Further Troubleshooting

Try running the above command directly via the command line:

C:\Program Files\Perforce\p4v.exe -p <Server Address> -ztag info

and check if you get the correct result.

Cause

Fisheye is not configured correctly to point to the right p4 executable. In this case, Fisheye is using the incorrect p4v.exe file instead of the expected p4.exe executable.

Resolution

Update the p4 executable filename to help resolve the problem.

Last modified on Nov 2, 2018

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