Problem

Emails are not sent from Fisheye/Crucible.

The following appears in the atlassian-fisheye-YYYY-MM-DD.log and in the user interface when testing the feature:

DEBUG [<thread_id> ] fisheye.mail Mailer$2-log - 501 Command "HELO" requires an argument
ERROR [<thread_id> ] fisheye.mail Mailer-sendMessage - problem sending email
javax.mail.MessagingException: 501 Command "HELO" requires an argument

Cause

HELO requires a fully qualified domain name. When the source machine does not have set a fully qualified name configured, the command cannot be performed.

Resolution

• Stop Fisheye/Crucible
• - add -Dmail.smtp.localhost=<computer_name> as Environment variables
• Start Fisheye/Crucible