Symptoms

When clicking on Update now! (see attachment below), a panel is displayed Preparing to update the UPM but an error message appear in the background saying An unexpected error occurred. Please refer to the logs for more information. So the panel keeps spinning and never goes away.

Also at Plugin Manager if you select option Show System Plugins, scroll down to the Atlassian Universal Plugin Manager Plugin and click on the Update button, the following error will appear:

"The system attempted to connect to http://your-fisheye-address:8060/dev/rest/plugins/1.0/pending/178f5501-7aa7-418e-b8ab-4e6818ff2525 to retrieve the status of your operation, but failed. This may indicate a problem with the base URL configuration of your instance. Try refreshing the page to see if the operation completed, and see the UPM documentation for more details about this error."

Cause

This happens when the SITE URL is NOT configured.

Resolution

• Go to Fisheye Administration > Server > Web Sever > Edit Settings.

• Set the SITE URL to use the fully-qualified name of your Fisheye/Crucible instance.