Symptoms

There are times, the email debug logging might not work properly even if it had been enabled under the Fisheye administration. The email debug logging can be enabled at Administration >> Global Settings >> Server >> Mail Server.

Resolution

When enabling the email debug logging from the Fisheye administration did not work, you can perform the following to enable the email debug logging manually from the configuration file:-

1. Shutdown Fisheye/Crucible instance
2. Navigate to FishEye/INST folder path
3. Backup the file log4j.xml and open it using any text editor

4. Find the fisheye.mail logger tag in the xml file and modify the level value from info to debug as shown below:-

      <logger name="fisheye.mail">
           <level value="debug"/>
      </logger>

5. Close and save the file
6. Start your Fisheye/Crucible instance