Problem

When loading a review, an error message is displayed with the following message:

URL: /json/cru/CR-123/loadFrxAjax
 
A javax.el.ELException was encounted java.io.FileNotFoundException: /path/to/FISHEYE_INST/var/data/uploads/12/34/5678.dat (No such file or directory)

Cause

The 5678.dat file is not present in /path/to/FISHEYE_INST/var/data/uploads/12/34/ or the user running Fisheye/Crucible does not have permission to the file.

Resolution

• Grant the user running Fisheye/Crucible permission to the file
• Restore the missing file the most recent backup