Symptoms

• You have Crowd connected to a user directory that has Nested Groups.
• You have Atlassian applications (JIRA, Confluence, etc) that are connected to Crowd.
• In the Atlassian application, the top group appears but nested groups do not appear.

Cause

One of the following is not configured:

• "Use Nested Groups" in the Crowd directory configuration
• "Enable Nested Groups" in the User Directory configuration of the following Atlassian applications
  • JIRA
  • Confluence
  • Stash

Resolution

• Make sure that "Use Nested Groups" is checked in the crowd directory configuration

• Make sure that the Atlassian application is configured properly

  • JIRA = "Enable Nested Groups" must be checked in the JIRA User Directory configuration

  • Confluence = "Enable Nested Groups" must be checked in the Confluence User Directory configuration

  • Stash = "Enable Nested Groups" must be checked in the Stash User Directory configuration

  • Bamboo = No additional configuration needed

  • Fisheye/Crucible = No additional configuration needed