Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Problem

• Users are (intermittently) denied access to Confluence with Not Permitted error. However, flushing the Confluence cache grants access to the users.

• The error in the atlassian-confluence.log is:

  2009-09-23 13:58:59,180 http-8095-Processor24 ERROR [console.action.group.BrowseGroups] The com.atlassian.crowd.integration.directory.caching-identifier-usnchanged32770 Cache is not alive.
  java.lang.IllegalStateException: The com.atlassian.crowd.integration.directory.caching-identifier-usnchanged32770 Cache is not alive.
     at net.sf.ehcache.Cache.checkStatus(Cache.java:1204)
     at net.sf.ehcache.Cache.get(Cache.java:650)
     at net.sf.ehcache.Cache.get(Cache.java:631)
     at com.atlassian.crowd.integration.directory.cache.DefaultDirectoryCache.getFromCache(DefaultDirectoryCache.java:315)
  

• Confluence version is 3.0.1 or higher and Crowd version is prior to 2.0.2.

Cause

Confluence 3.0.1 or higher uses Ehcache which conflicts with Crowd's cache (also Ehcache).

Resolution

Upgrade Crowd to version 2.0.2 which contains the fix.

Workaround

See comment in CWD-1707.