Symptoms

You paste in your license at Crowd Administration>>Licensing but the date does not update. An evaluation license also fails to update.

Diagnosis

Crowd cannot update the crowd.cfg.xml file in the Crowd Home directory. 

Cause

The operating system user account running Crowd does not have write permission to the Crowd Home Directory.

Resolution

Update the operating system (Windows or Linux) file system permissions to allow the user running Crowd write access to the Crowd Home Directory. Our documentation has more information about the crowd.cfg.xml file: Important Directories and Files