Symptoms

The server administrator added the -Dhttp.nonProxyHosts property to the JAVA_OPTS definition, however the Applications contacting Crowd are not taking it into consideration.

For instance, all the server applications must use a proxy, but JIRA and Confluence (when accessing Crowd). The administrator added the Crowd Host to the http.nonProxyHosts property, however the Applications are still using the proxy to reach Crowd's APIs.

Cause

The XFire libraries located in the Application /lib folder do not have yet support for this Java property.

Resolution

Ensure that the Application is using library xfire-all-1.2.6.jar instead of the separated xfire-aegis-1.2.6.jar and xfire-core-1.2.6.jar files. Confluence is already shipped with xfire-all-1.2.6.jar (not for Confluence 3.3 and above due to CONF-20877), however JIRA is still using the separated files that can be replaced by the unique one with http.nonProxyHosts support.

Check if the -Dhttp.nonProxyHosts string has all the characters with this exact character case (the 'D', 'P' and 'H' uppercased and the remaining characters lowercased).