Connection to authentication server failed message when logging into Crowd after changing servers
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The following appears in the UI when trying to log in:
Connection to authentication server failed. Please review the logs for more information
Cause- The crowd.properties file was not updated when the Crowd Home Directory was migrated.
- Failed to login due to the http connection timeout.
Resolution
Cause 1:
- Edit the crowd.properties file in the root of the home directory.
modify the line
crowd.server.urlso that it points to your new Crowd server.
Cause 2:
Please check this KB for the resolution.
Last modified on Feb 26, 2016
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