Crowd Support

Problem

Application(s) can't authenticate to Crowd and the following error appears in the client log file:

ERROR [xfire.transport.http.HttpChannel] java.net.ConnectException: Connection refused

The client application can't reach the Crowd server due to networking error.

Check to see if:
1. There is a proxy between the application and Crowd, and ensure that,

You have added configured your application to bypass the proxy. In case of JAVA application, you must set -Dhttp.proxyHost=myproxyserver.com and -Dhttp.proxyPort=80 in JAVA_OPTS
You have configured trusted proxies for the application.

2. Check if there is a Firewall blocking Jira and Crowd communication