Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.

Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

When adding a new application, the following exception is reported in client application's logs:

org.codehaus.xfire.fault.XFireFault: Failed to find com.atlassian.crowd.model.application.Application with name: jira
at org.codehaus.xfire.fault.Soap11FaultSerializer.readMessage(Soap11FaultSerializer.java:31)

Cause

There is a mismatch in your client application's crowd.properties file and your Crowd server's application name value.

Resolution

Check your crowd.properties file. In JIRA for example, this can be found under JIRA_HOME\atlassian-jira\WEB-INF\classes. Ensure that application.name matches the name value for the application you're configuring in Crowd.