Problem

When creating an inline comment the message Could not save the comment appears.

The following appears in the atlassian-confluence.log

2017-04-21 08:28:13,000 ERROR [http-nio-8443-exec-45] [common.error.jersey.ThrowableExceptionMapper] toResponse Uncaught exception thrown by REST service: Unexpected error
 -- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=12345678 | url: /rest/inlinecomments/1.0/comments | traceId: 369ce54081a42b82 | userName: 20556732
java.lang.RuntimeException: Unexpected error
...
Caused by: javax.xml.transform.TransformerException: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.
...
Caused by: java.lang.RuntimeException: Namespace for prefix 'ri' has not been declared.

Diagnosis

Environment

• Confluence is being used with Wily Introscope Profiler with Java parameter

  -javaagent:/path/to/wily/Agent.jar

Cause

Wily Introscope Profiler inserts extra code to the JVM that uses the same XML namespace.

Resolution

1. Remove -javaagent:/path/to/wily/Agent.jar from the Java command line. This is usually in setenv.sh or for Windows in the tomcat GUI.

2. Update the parameter Datlassian.org.osgi.framework.bootdelegation to the following value:
   
   

   -Datlassian.org.osgi.framework.bootdelegation=META-INF.services,com.yourkit,com.singularity.*,com.jprofiler,com.jprofiler.*,org.apache.xerces,org.apache.xerces.*,org.apache.xalan,org.apache.xalan.*,sun.*,com.sun.jndi.*,com.icl.saxon,com.icl.saxon.*,javax.servlet,javax.servlet.*,com.sun.xml.bind.*"