Unable to log in to Confluence after upgrading to Confluence 5.10
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
After upgrading to Confluence 5.10x, logins fail with the following error in the atlassian-confluence.log:
com.atlassian.crowd.exception.runtime.OperationFailedException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:922)
caused by: org.springframework.transaction.CannotCreateTransactionException: Could not create DirContext instance for transaction; nested exception is org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: Cannot parse url: ldaps.ftr.com:636 [Root exception is java.net.MalformedURLException: Not an LDAP URL: ldaps.company.com:636]
at org.springframework.transaction.compensating.support.AbstractCompensatingTransactionManagerDelegate.doBegin(AbstractCompensatingTransactionManagerDelegate.java:90)
caused by: org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: Cannot parse url: ldaps.company.com:636 [Root exception is java.net.MalformedURLException: Not an LDAP URL: ldaps.company.com:636]
at org.springframework.ldap.support.LdapUtils.convertLdapException(LdapUtils.java:228)
caused by: javax.naming.NamingException: Cannot parse url: ldaps.company.com:636 [Root exception is java.net.MalformedURLException: Not an LDAP URL: ldaps.company.com:636]
at com.sun.jndi.ldap.LdapURL.<init>(LdapURL.java:92)
caused by: java.net.MalformedURLException: Not an LDAP URL: ldaps.company.com:636
at com.sun.jndi.ldap.LdapURL.<init>(LdapURL.java:86)
Caused by: java.net.MalformedURLException: Not an LDAP URL: ldaps.company.com:636
at com.sun.jndi.ldap.LdapURL.<init>(LdapURL.java:86)
... 401 moreDiagnosis
Environment
- Confluence is connected to LDAPs for authentication.
Cause
The LDAPs hostname is not able to be resolved due to a missing protocol.
Resolution
- Follow the instructions in Restore Passwords To Recover Admin User Rights to recover administrator access.
Update your Directory Server and add
ldaps://to your Hostname. See Connecting to an LDAP Directory for details.- Save and Test the connection.
- Once you've confirmed that the LDAP server can be synchronized, reorder your directories so that the LDAP server is in the first position again.
Last modified on Nov 5, 2017
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