Unable to enable Confluence Cloud Migration Assistant plugin
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
The "Cloud Migration Assistant" fails to be enabled. Reinstalling the add-on also does not work.
Environment
6.15.4
Diagnosis
- Clearing the plugins cache does not resolve
- The following appears in atlassian-confluence.log:
2020-06-12 11:10:28,703 ERROR [UpmAsynchronousTaskManager:thread-3] [plugin.osgi.factory.OsgiPlugin] logAndClearOustandingDependencies Plugin 'com.atlassian.migration.agent' never resolved service '&analyticsConfigService' with filter '(&(objectClass=com.atlassian.analytics.api.services.AnalyticsConfigService)(objectClass=com.atlassian.analytics.api.services.AnalyticsConfigService))'
-- url: /rest/plugins/1.0/ | referer: <ConfluenceBaseURL>/plugins/servlet/upm | traceId: 016aad62bf5571bc | userName: <userName>
2020-06-12 11:10:28,722 ERROR [UpmAsynchronousTaskManager:thread-3] [atlassian.plugin.manager.PluginEnabler] actualEnable Unable to start the following plugins due to timeout while waiting for plugin to enable: com.atlassian.migration.agent
-- url: /rest/plugins/1.0/ | referer: <ConfluenceBaseURL>/plugins/servlet/upm | traceId: 016aad62bf5571bc | userName: <userName>
2020-06-12 11:10:29,754 WARN [UpmScheduler:thread-3] [atlassian.upm.pac.PacClientImpl] getUpdates The request to check for add-on updates may take longer than expected because 210 user-installed add-ons are installed. This may impact the performance of loading the Manage Add-ons page.
-- url: /rest/plugins/1.0/ | referer: <ConfluenceBaseURL>/plugins/servlet/upm | traceId: 016aad62bf5571bc | userName: <userName>
2020-06-12 11:17:56,158 INFO [http-nio-8090-exec-14] [atlassian.plugin.manager.DefaultPluginManager] broadcastPluginDisabling Disabling com.atlassian.migration.agent
2020-06-12 11:17:56,159 WARN [Spring DM Context Creation Timer] [internal.dependencies.startup.DependencyWaiterApplicationContextExecutor] timeout Timeout occurred before finding service dependencies for [NonValidatingOsgiBundleXmlApplicationContext(bundle=com.atlassian.migration.agent, config=osgibundle:/META-INF/spring/*.xml)]
Cause
The "Analytics" add-on is disabled. The Cloud Migration Assistant requires those add-ons.
Solution
- Enable all the plugins that mention "analytics".
Last modified on Aug 26, 2024
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