Unable to Access User Directories Screen After Deletion of An User Directory

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Symptoms

After the deletion of an user directory, it is no longer possible to access the User Directories screen.

The following appears in the atlassian-confluence.log:

2013-05-14 10:48:48,901 ERROR [http-8090-26] [atlassian.plugin.servlet.ServletModuleContainerServlet] service Request processing failed; nested exception is com.atlassian.crowd.exception.runtime.OperationFailedException
 -- url: /plugins/servlet/embedded-crowd/directories/list | userName: pcanham | referer: https://docs.cambridge.org/admin/console.action
org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.atlassian.crowd.exception.runtime.OperationFailedException
        at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:583)
        at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:501)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:42)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:52)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.confluence.web.filter.DebugFilter.doFilter(DebugFilter.java:44)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
...
Caused by: com.atlassian.crowd.exception.runtime.OperationFailedException
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.getDirectorySynchronisationInformation(CrowdDirectoryServiceImpl.java:241)
        at sun.reflect.GeneratedMethodAccessor4196.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.lang.reflect.Method.invoke(Method.java:601)
        at com.atlassian.plugin.osgi.hostcomponents.impl.DefaultComponentRegistrar$ContextClassLoaderSettingInvocationHandler.invoke(DefaultComponentRegistrar.java:129)
...
Caused by: com.atlassian.crowd.exception.DirectoryNotFoundException: Directory <1441793> does not exist
        at com.atlassian.crowd.embedded.hibernate2.HibernateDirectoryDao.findById(HibernateDirectoryDao.java:37)
        at com.atlassian.crowd.embedded.hibernate2.HibernateDirectoryDao.findById(HibernateDirectoryDao.java:25)
        at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.findDirectoryById(DirectoryManagerGeneric.java:148)
        at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.getDirectoryImplementation(DirectoryManagerGeneric.java:273)
        at com.atlassian.crowd.manager.directory.DirectoryManagerGeneric.getDirectorySynchronisationInformation(DirectoryManagerGeneric.java:261)
        at com.atlassian.crowd.embedded.core.CrowdDirectoryServiceImpl.getDirectorySynchronisationInformation(CrowdDirectoryServiceImpl.java:233)
        ... 229 more

Cause

When deleting a directory, the information of the deleted directory may still remain in the cache. This issue is being tracked here: CONFSERVER-33693 - User directory sometimes remains cached after removal from database.

Workaround

The solution to this problem is to flush in-memory caches:

  1. Click on the cog icon and select Confluence Admin.
  2. Go to Cache Statistics under the heading ADMINISTRATION in the left-hand side menu.
  3. Click on Flush all to clear the in-memory cache stores in Confluence.

Alternatively, restarting Confluence will also resolve this issue since the in-memory cache will be cleared as a result.

Last modified on Jan 24, 2025

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