Tools Menu Not Available In Any Page
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
- You can see and click on "Tools" in Confluence page but the menu/options are missing.
- Enabling Plugin Safe Mode didn't make any difference
- The problem persists even if you are using the default theme with no existing customization e.g. layout, stylesheet
Diagnosis
Run the following query to check if confluence.content.action.menu is set to false in the database:
select * from BANDANA where BANDANAKEY='plugin.manager.state.Map';If the result is returned with something like below, proceed to the resolution section:
...
...
<map>
<entry>
<string>confluence.content.action.menu</string>
<boolean>false</boolean>
</entry>
</map>
...
...Cause
confluence.content.action.menu (Content Action Menu Sections Add On) which is a system/bundled plugin is set to false in the database
Resolution
Update the database (BANDANA table) and set confluence.content.action.menu to true and restart Confluence:
update BANDANA set BANDANAVALUE='<entry>
<string>confluence.content.action.menu</string>
<boolean>false</boolean>
</entry>
</map>'
where BANDANAKEY='plugin.manager.state.Map';Backup the database before performing any changes to it as a precaution measure