Summary

Synchrony service is not getting restarted and it is giving the following error in the logs:

2022-09-28 12:45:57,805 ERROR [Caesium-1-3] [troubleshooting.healthcheck.concurrent.SupportHealthCheckProcess] lambda$getCompletedStatuses$0 Health check 'Collaborative Editing Mode' failed with severity 'major': 'Exception during health check invocation java.lang.IllegalStateException: Base URL misconfigured: <null>'

Environment

Confluence

Diagnosis

Synchrony service is not getting started and giving the following error in the logs:

2022-09-28 12:45:57,805 ERROR [Caesium-1-3] [troubleshooting.healthcheck.concurrent.SupportHealthCheckProcess] lambda$getCompletedStatuses$0 Health check 'Collaborative Editing Mode' failed with severity 'major': 'Exception during health check invocation java.lang.IllegalStateException: Base URL misconfigured: <null>'

Also after checking the application.xml file, we could see the following property for the application base URL:

    <server.base.url>N/A</server.base.url>

Cause

Confluence Synchrony service is dependent on the Base URL, if the Confluence base URL is not configured correctly or missing in the general configuration page, then we can get this issue. 

Solution

As per the logs, Confluence Base URL is not configured correctly. To fix this, we can follow the below steps:

• Connect the Confluence General Configuration and try to set the correct Base URL.
• If the base URL is configured, please try to re-update the same.
• Once the base URL is updated, try to restart the Synchrony service from the Collaborative editing page.
• If the above steps doesn't fix the issue, try to capture the Base URL detail from the DB ( Bandana Table ) and try to capture the base URL detail. 

 select bandanavalue from bandana where bandanakey = 'atlassian.confluence.settings' ;