RSS Macro, JIRA Issues Macro and Plugin Repository do not Render due to Web Proxy
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Symptoms Include:
- The RSS Macro will not render.
- The JIRA Issues Macro will not render.
- The Plugin Repository will not render.
- Some plugin modules will not render.
Cause
Some of Confluence's macros, such as {rss} and {jiraissues}, and the Confluence Plugin Repository need to make web requests to remote servers in order to retrieve data. If Confluence is deployed within a data-centre or DMZ, it may not be able to access the Internet directly to make these requests. If you find that these functions does not work, ask your network administrator if Confluence needs to access the Internet through a web proxy.
This problem can also be caused by misconfiguration in IIS 7.5 UrlRewrite2 and Application Request Routing.
Resolution
See the Configure Web Proxy Support page or use Apache Reverse Proxy instead of IIS 7.5 UrlRewrite2 and Application Request Routing.