Pages can not be copied or images not loaded on a page
Platform Notice: Server, Data Center, and Cloud By Request - This article was written for the Atlassian server and data center platforms but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Images are unable to be loaded:
Or an error appears when trying to copy a page:
The following appears in the Atlassian-Confluence.log
2015-04-24 10:13:20,200 ERROR [http-bio-8090-exec-4611] [atlassian.confluence.pages.DefaultAttachmentManager] getAttachmentData Could not find data for attachment: Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxx) xxx.xxxxxxx - com.atlassian.confluence.pages.persistence.dao.filesystem.AttachmentDataFileSystemException: No such file for Attachment: xxxxxxxx_xxxxxxx.jpg v.1 (xxxxxxxxxxx) xxx.xxxxxxxDiagnosis
If you find the following in the <Confluence Home>Attachments directory, you are affected by this issue:
/data/confluence/attachments/ver003/16/131/13631516/112/101/17601362_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596180/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596181/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596182/1
/data/confluence/attachments/ver003/16/131/13631516/116/153/21403366_moved_out_of_the_way/21596183/1
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/21596321
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003571
/data/confluence/attachments/ver003/16/131/13631516/132/153/21403382_moved_out_of_the_way/23003662Cause
A failed attempt to move a page(s) that timed out.
Resolution
Copying the contents from the moved_out_of_the_way directories back to the original directory, the one without moved_out_of_the_way in its path, will ensure the images display correctly.
Please note, the missing attachment script should also be able to recover those attachments. More information available here.