Notification E-mails Are Not Being Sent for Watched Content
Platform Notice: Data Center and Cloud By Request - This article was written for the Atlassian data center platform but may also be useful for Atlassian Cloud customers. If completing instructions in this article would help you, please contact Atlassian Support and mention it.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Notification e-mails are not sent for watched content for any user. Additionally, the notifications might work only for attachments, failing on the rest of contents.
Cause
The "Page Notifications Listener" and "Comment Notifications Listener" that are related to this kind of notification via e-mail are disabled inside the Core Listeners system add-on (Confluence Admin > Manage add-ons > System plugins). Normally, all the modules inside the Core Listeners cannot be modified and show a "Module cannot be modified" message.
Resolution
- Backup your database
- Shutdown Confluence
Execute the following SQL query against your Confluence database (this will set all plugin modules back to their default enabled/disabled state, so be sure to check that all plugins are functioning as expected, especially the HTML Macros if you have them enabled):
UPDATE BANDANA SET BANDANAVALUE = '<map/>' WHERE BANDANAKEY = 'plugin.manager.state.Map';- Restart Confluence
- Check that your plugins are functioning as expected