Nothing appears in the atlassian-confluence.log file
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
No startup messages or content appear in the atlassian-confluence.log, usually during an upgrade attempt, restart, or other configuration change.
Diagnosis
Check the permissions on both the confluence-home and confluence-install directories. On a Linux system, use "ls -al".
Cause
Permissions are insufficient for the user who is running Confluence to write to the confluence-home directory.
Resolution
Apply the appropriate ownership or permissions to the Confluence home directory. Something similar to:
chown -R confluenceuser:confluenceuser confluence-home
substitute 'confluenceuser' with the name of the correct user, and 'confluence-home' with the name of your home directory.