Manage Add-Ons screen displays warning about unsubscribed add-ons
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The Add-Ons Manager shows a warning, "You have unsubscribed from this add-on. The add-on will continue working until the end of your billing cycle. You can now uninstall the add-on from your Confluence instance." Despite this warning, the add-on is fully licensed.
This can happen when a data-center plugin license is applied.
Diagnosis
Environment
You are running a Server or Data Center instance
- The Atlassian Universal Plugin Manager (UPM) in your instance is older than version 3.0
Cause
There is a bug in the UPM that causes this Atlassian Cloud message to be shown in Atlassian Server environments to add-ons that are using Data Center licenses.
This is just a bug with displaying this message, it does not mean that the add-on will stop working or that there is any issue with the license.
Resolution
Upgrade your UPM to version 3.0 or newer