Long page loading
Problem
User having issue to load pages with a lot of attachments.
The following appears in the Atlasssian-Confluence.log
2016-04-22 10:13:37,277 ERROR [http-nio-127.0.0.1-8090-exec-385] [extra.jira.helper.ImagePlaceHolderHelper] getCountImagePlaceHolder Error generate count macro placeholder: Bad Request
-- referer: https://confluence.mycompany.com/pages/viewpage.action?pageId=183076093 | url: /rest/tinymce/1/content/183076093.json | userName: username
com.atlassian.confluence.extra.jira.exception.MalformedRequestException: Bad Request
Diagnosis
Diagnostic Steps
- User added a lot of attachment in page with Attachment macro
Cause
Arsenale LockPoint plugin
Workaround
- Go to >Add-ons
- Find for Arsenale lockpoint plugin
- Click on Arsenale Lockpoint to expand
- Click on "xxx of yyy modules enabled" to expand
- Disable the four following modules that contain the specified names in parentheses:
- arsenaleeditingliffy-newwindow
- arsenaleeditingliffy-samewindow
- arsenaleeditingliffy-html5
- arsenaleeditingliffy-html5-gliffy6plus
Resolution
Update the Arsenale Lockpoint Plugin to version 1.6.6 or later to fix the performance issue.
Last modified on Dec 19, 2017
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