'Incompatible with product license' message in Universal Plugin Manager after upgrading Confluence
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
After upgrading the Confluence license or upgrading the Universal Plugin Manager Plugin, one or more plugins stop working. When reviewing the plugins in the Universal Plugin Manager, the text "Incompatible with Product License (wrong type)" is seen in the License Status field.
Cause
The first cause of this is the license and the Confluence installation are of different types. Universal Plugin Manager 2.7 and later verifies that the type (Standard or Enterprise) of license in use for the plugin agrees with the Type in use for Confluence. License type can be verified as given below:
- Confluence license details - General Configuration > License Details > License type
- Third-party app license details - General Configuration > Manage Apps > Expand affected App > License details
The second cause of this issue may be that your Universal Plugin Manager needs to be updated to a newer version. Please check to see if this is the case.
Workaround
- If it is critical to get the plugin operational before a new license key can be created by Atlassian Sales, please go to your my.atlassian.com account and generate an Evaluation license.
Resolution
- Make sure that same License type is used for Confluence and the third-party app. For example, if you're using a developer license for an app, make sure you also use a developer license in Confluence so the license types are compatible.
- If you notice your licenses are incompatible, please get in touch with Atlassian at sales@atlassian.com for assistance in converting them.
- If the Universal Plugin Manager needs to be updated, please do so from the Manage add-ons screen.