Images Preview Are Broken in Pages or Attachments List Generates a System Error For All or Some Users
Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
- Attaching an image file by drag and drop or uploading it manually works initially, however upon further page refreshes and clearing the browser cache will break the preview of the image.
OR
- User A attaches an attachment file to a page. User B is not able to to view the attachment and receives a 500 error, similar to below. User A continues to be able to view the attachment without issue regardless of refreshes or browsers.
OR
- Additionally when going to the attachments list of this page and clicking on some of the files produces the following error:
Cause
org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only
at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:695)
Stack Trace:[hide]
org.springframework.transaction.UnexpectedRollbackException: Transaction rolled back because it has been marked as rollback-only
at org.springframework.transaction.support.AbstractPlatformTransactionManager.commit(AbstractPlatformTransactionManager.java:695)
at sun.reflect.GeneratedMethodAccessor47.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:198)
at com.sun.proxy.$Proxy12.commit(Unknown Source)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:140)
at com.atlassian.confluence.servlet.download.ServeAfterTransactionDownload.getStreamInTransaction(ServeAfterTransactionDownload.java:41)
at com.atlassian.confluence.servlet.download.ServeAfterTransactionDownload.serveFile(ServeAfterTransactionDownload.java:51)
Referer URL
http://Confluence_base_url/pages/viewpageattachments.action?pageId=XXXXXXX&metadataLink=trueCause
It was discovered that this issue was caused by the Tracking Access Plugin.
Resolution
Disable or remove the Tracking Access Plugin if installed.
Last modified on Jan 3, 2025
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