How to raise the image size limit within Confluence to allow larger images in Word imports
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Sometimes a user tries to import a Word document and receives the following error:
"Could not import document. The document contains an image size of <image_size x <image_size>, which exceeds the maximum size of <image_size x <image_size>. Reduce the size of the image or contact your administrator to raise the size limit"
Solution
Raise the size limit as follows:
- Go to Confluence Admin>Office Connector
- Type the new image size into the fields under Importing from Word
- Click Submit at the bottom of the page to save the changes