EOL Check Causes Health Check to Fail when a Proxy is Being Used
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
The instance health plugin adds a check for the presence of confluence-healthcheck-eol.json in <confluence-home-directory>/shared-home to check EOL date. If that file is not present on the system and the system cannot reach the marketplacet to check EOL the health check plugin will not run and will throw an error of 'there was an error performing the instance health check' in the GUI.
The following appears in the atlassian-confluence.log
ERROR [SupportHealthCheckThread-8] [plugins.healthcheck.eol.EolSupportHealthCheck] check An error occurred when performing the EOL check, see the exceptions for more info
org.apache.http.conn.ConnectTimeoutException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:149)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MinimalClientExec.execute(MinimalClientExec.java:183)
at org.apache.http.impl.client.MinimalHttpClient.doExecute(MinimalHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.atlassian.confluence.plugins.healthcheck.util.SupportEolCheckUtil.makeRequestToMarketplaceHealth Check Results :
Name: End Of Life
Is healthy: false
Failure reason: TimeoutException after 20000ms
Severity: UNDEFINED
Diagnosis
Diagnostic Steps
- Clearing the plugin cache doesn't help.
- You're able to connect to marketplace, but the healthcheck still failed.
Cause
The issue also seems to be happening on environment that utilize outbound proxy, whereby, even configuration are done correctly (adding marketplace to the non proxy host config), and connection towards Marketplace is possible (add-ons and UPM works fine), the healthcheck plugin still throws Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/131.103.28.7] failed: Connection timed out. This bug was tracked on CONF-45506 - Getting issue details... STATUS
Workaround
Create/Edit <CONFLUENCE_HOME>/shared-home/confluence-healthcheck-eol.json with the following content. This file is located in the /var/atlassian/application-data/shared-home folder by default on a linux system.
{"versions":[{"name":"5.9","releaseDate":"2015-11-24"},{"name":"5.10","releaseDate":"2016-06-09"},{"name":"6.8","releaseDate":"2018-03-19"},{"name":"6.9","releaseDate":"2018-05-07"},{"name":"6.10","releaseDate":"2018-06-25"},{"name":"6.0","releaseDate":"2016-10-31"},{"name":"6.1","releaseDate":"2017-03-16"},{"name":"6.2","releaseDate":"2017-05-12"},{"name":"6.3","releaseDate":"2017-07-06"},{"name":"6.4","releaseDate":"2017-09-05"},{"name":"6.5","releaseDate":"2017-11-01"},{"name":"6.6","releaseDate":"2017-12-11"},{"name":"5.8","releaseDate":"2015-06-02"},{"name":"6.7","releaseDate":"2018-01-29"}]}Resolution
- Upgrade to Confluence version 6.0.3 or above.