Confluence is unable to startup due to Marketplace connectivity issues
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
Confluence is unable to startup. The catalina.out and atlassian-confluence.log both show the application starting up, but you never see a complete startup message.\
The following appears in the atlassian-confluence.log
2017-11-15 08:10:43,427 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] contextInitialized Starting Confluence 5.7 [build 5780 based on commit hash e911fdad641asdfca1ecd5a]
2017-11-15 08:10:45,467 INFO [localhost-startStop-1] [springframework.web.context.ContextLoader] initWebApplicationContext Root WebApplicationContext: initialization startedHowever, you never see the following message in the log:
2017-11-15 08:15:47,514 INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serveDiagnosis
Environment
- The firewall does not allow connections with the Atlassian marketplace as described here: Problems Connecting to the Atlassian Marketplace
- Confluence is using Universal Plugin Manager v2.20.7 or below
Diagnostic Steps
- Disable firewall and see if the issue continues
Cause
There is a bug in the UPM that prevents startup when this occurs: Unable to locate Jira server for this macro. It may be due to Application Link configuration. .
Workaround
The following can help resolve this issue while Confluence is unable to start:
- Follow the steps from the following guide to ensure connectivity to the marketplace: Problems Connecting to the Atlassian Marketplace
- Disable the connection to Atlassian Marketplace by adding -Dupm.pac.disable=true JVM Parameter: Configuring System Properties.
Resolution
Update to the latest version of the UPM: Updating the Universal Plugin Manager.