Confluence constantly using audio output
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
There is no sound to hear, but Safari shows the loudspeaker icon on every page that is viewed, to signal that there is an audio output.
Diagnosis
Environment
- Confluence running on Safari. (Issue was not replicable in Chrome, Firefox or IE)
Diagnostic Steps
- No error shown in the logs
- Chat for Confluence Plugin was in used.
- Enable safe mode was able to resolve this issue.
Cause
Chat for Confluence Plugin was installed and html class attribute js audio was added into every page.
Resolution
Temporarily disable the Chat for Confluence. OR, remove the plugin completely if it's not in used anymore.
Last modified on Jul 13, 2016
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