Cannot Log in to Confluence as a Crowd User
Platform Notice: Data Center - This article applies to Atlassian products on the Data Center platform.
Note that this knowledge base article was created for the Data Center version of the product. Data Center knowledge base articles for non-Data Center-specific features may also work for Server versions of the product, however they have not been tested. Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Symptoms
Users are unable to log in to Confluence using credentials from Crowd.
The login attempt fails, sometimes with the following error being displayed on the screen:
com.atlassian.crowd.exception.runtime.CommunicationException
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:866)
at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)
at com.atlassian.crowd.embedded.atlassianuser.EmbeddedCrowdAuthenticator.authenticate(EmbeddedCrowdAuthenticator.java:30)
at bucket.user.DefaultUserAccessor.authenticate(DefaultUserAccessor.java:592)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
at com.atlassian.spring.interceptors.SpringProfilingInterceptor.invoke(SpringProfilingInterceptor.java:16)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.transaction.interceptor.TransactionInterceptor.invoke(TransactionInterceptor.java:106)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
at $Proxy31.authenticate(Unknown Source)The following appears in the atlassian-confluence.log:
2012-08-22 06:46:28,010 WARN [scheduler_Worker-10] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Could not update event token.
com.atlassian.crowd.exception.OperationFailedException: java.net.ConnectException: Connection refused
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:321)
at com.atlassian.crowd.integration.rest.service.RestCrowdClient.getCurrentEventToken(RestCrowdClient.java:944)
at com.atlassian.crowd.directory.RemoteCrowdDirectory.getCurrentEventToken(RemoteCrowdDirectory.java:651)
at com.atlassian.crowd.directory.ldap.cache.EventTokenChangedCacheRefresher.synchroniseAll(EventTokenChangedCacheRefresher.java:45)
at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:621)
at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:63)
at com.atlassian.crowd.directory.DbCachingDirectoryPoller.pollChanges(DbCachingDirectoryPoller.java:50)
at com.atlassian.crowd.manager.directory.monitor.poller.DirectoryPollerJobBean.executeInternal(DirectoryPollerJobBean.java:29)
at org.springframework.scheduling.quartz.QuartzJobBean.execute(QuartzJobBean.java:86)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)
at com.atlassian.confluence.schedule.quartz.ConfluenceQuartzThreadPool$1.run(ConfluenceQuartzThreadPool.java:20)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:549)
Caused by: java.net.ConnectException: Connection refused
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.PlainSocketImpl.doConnect(Unknown Source)
at java.net.PlainSocketImpl.connectToAddress(Unknown Source)
at java.net.PlainSocketImpl.connect(Unknown Source)
at java.net.SocksSocketImpl.connect(Unknown Source)
at java.net.Socket.connect(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at org.apache.commons.httpclient.protocol.ReflectionSocketFactory.createSocket(ReflectionSocketFactory.java:140)
at org.apache.commons.httpclient.protocol.DefaultProtocolSocketFactory.createSocket(DefaultProtocolSocketFactory.java:125)
at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.executeCrowdServiceMethod(RestExecutor.java:420)
at com.atlassian.crowd.integration.rest.service.RestExecutor$MethodExecutor.andReceive(RestExecutor.java:309)
... 11 more
Cause and Diagnosis
The Crowd server information may have changed (e.g. hostname or IP), and will need to be updated in Confluence. Check if you can reach the Crowd server via the Confluence server via Telnet, for example:
telnet <crowd_server_ip> <port>Resolution
Log into Confluence using a local Confluence Administrator. This will require disabling Crowd SSO if it is currently enabled. See the following documentation for details on how to do that, and more: Restore Passwords To Recover Admin User Rights
- Go to Browse > Confluence Admin > User Directories, and Edit your Crowd Server user directory
- Update the server connection information to reflect the accurate Crowd Server information
Last modified on Jan 6, 2025
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