Symptoms

Some add-ons, even after being Disabled, are not removed completely and there is not an Uninstall button as prescribed in our documentation, Uninstalling apps.

Cause

These add-ons are not yet fully manageable via the instance and only Disable and Configure options appear (i.e. Harvest Time Tracking (Official), Incentify, Quandora Question & Answer for JIRA, etc.).

Resolution

These add-ons are manged via my.atlassian.com

• Log into my.atlassian.com
• Select, Licenses
• Select, Cancel Subscription
  Active should then become Inactive