Bitbucket Server Windows service fails to start - The system cannot open the file

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Problem

After making modifications to the Windows service, starting the service fails and generates the following error event (see Event Viewer > Windows Logs > System):

General

The Atlassian Bitbucket Server AtlassianBitbucket Server service terminated with the following service-specific error:
The system cannot open the file.

Details


- System 
  - Provider 
   [ Name]  Service Control Manager 
   [ Guid]  {555908d1-a6d7-4695-8e1e-26931d2012f4} 
   [ EventSourceName]  Service Control Manager 

  - EventID 7024 
   [ Qualifiers]  49152 

   Version 0 

   Level 2 

   Task 0 

   Opcode 0 

   Keywords 0x8080000000000000 

  - TimeCreated 
   [ SystemTime]  2015-03-20T18:53:19.575025700Z 

   EventRecordID 4343 

   Correlation 

  - Execution 
   [ ProcessID]  656 
   [ ThreadID]  7516 

   Channel System 

   Computer drohan-pc 

   Security 

- EventData 
  param1 Atlassian Bitbucket Server AtlassianBitbucket Server 
  param2 %%4 
   410074006C00610073007300690061006E00530074006100730068000000 

--------------------------------------------------------------------------------
Binary data:

In Words
0000: 00740041 0061006C 00730073 00610069 
0010: 0053006E 00610074 00680073 0000 

In Bytes
0000: 41 00 74 00 6C 00 61 00   A.t.l.a.
0008: 73 00 73 00 69 00 61 00   s.s.i.a.
0010: 6E 00 53 00 74 00 61 00   n.S.t.a.
0018: 73 00 68 00 00 00         s.h...

Cause

There are blank lines and/or blank characters (spaces) after the defined properties for the service in the "Java Options" section of the "Java" tab.

Resolution

  1. In order to edit the service, you must run the following:
    1. Bitbucket Server 4.x  <Bitbucket Server installation directory>/bin/tomcat8w //ES//AtlassianBitbucket Server
    2. Bitbucket Server 5.x or newer  <Bitbucket Server installation directory>/bin/bservmgr //ES//AtlassianBitbucket
  2. In the Atlassian Bitbucket Properties screen, click on the "Java" tab.

  3. Remove any trailing spaces and/or blank lines from the "Java Options" text area.

  4. Click OK to confirm the changes.
  5. Go back to Windows Services and Start the AtlassianBitbucket service.

Last modified on Oct 26, 2021

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