Summary

Cannot delete an internal directory user in Bamboo with the following error appear in GUI

Can't delete user 'testuser'. The user directory doesn't allow this operation.

Please try reloading the page.

Environment

The solution in this article has been tested on version 8.1.2 but may work with other versions of Bamboo.

Diagnosis

Confirm the user directories on Bamboo Server to confirm the user directory is enabled using the below query:

SELECT * FROM cwd_directory;

Verify the user information on Bamboo database to confirm that the user is created in internal database:

SELECT * FROM cwd_user WHERE user_name = 'testuser';

Cause

One of the limitations of the current internal user management is that users that have added labels or comments can't be removed.

Solution

Search through the comments and labels made by a user using the below SQL query:

SELECT * FROM USER_COMMENT WHERE USER_NAME='<username>';
SELECT * FROM BUILDRESULTSUMMARY_LABEL WHERE USER_NAME='<username>';

If found, you can delete them using the below SQL query: 

DELETE FROM USER_COMMENT WHERE USER_NAME='<username>';
DELETE FROM BUILDRESULTSUMMARY_LABEL WHERE USER_NAME='<username>';

Replace <username> with the username you cannot delete

Always take a database backup before performing manual update or deletion queries.