Using Not Equals on a Resolution does not return Unresolved Issues

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Platform Notice: Cloud and Data Center - This article applies equally to both cloud and data center platforms.

Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.

*Except Fisheye and Crucible

Symptoms

  • When using the resolution = Unresolved JQL issues are returned.
  • When using resolution != Fixed, issues with an Unresolved resolution are not returned.

Cause

The Unresolved status is considered to be a null value, so not equals will not return it.

Workaround

Use the resolution != Fixed OR resolution is EMPTY JQL to return these issues.

(info) If using a project in this query, ensure to use parenthesis, for example project = CAPTAINPLANET AND (resolution != Fixed OR resolution is EMPTY).

Last modified on Dec 30, 2024

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