Unable to create or update an issue in Jira Server
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Users are unable to create or update an issue. An error 'Error rendering 'multiple-issue-picker-cf' is also observed when loading an issue, and in the custom field configuration page.
Diagnosis
The following error is observed in the atlassian-jira.log:
url:/secure/QuickCreateIssue.jspa username:xxxo ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.reflect.UndeclaredThrowableException] with root cause2020-05-12 14:41:59,488 http-nio-8080-exec-75 url:/secure/QuickCreateIssue.jspa username:xxx ERROR [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.reflect.UndeclaredThrowableException] with root causejava.lang.Exception: Missing parameters for fields at
...
com.onresolve.scriptrunner.canned.jira.fields.editable.ScriptFieldConfigProvider.getConfigurationForFieldId(ScriptFieldConfigProvider.groovy:80)
Cause
ScriptRunner field is missing expected parameters.
Solution
Disable the ScriptRunner app and reach out to Adaptavist's support team for further assistance.
Last modified on May 18, 2020
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