Spinner hangs on the Notifications page
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Problem
When pulling new notifications on the Notifications page, the spinner hangs and the page isn't refreshed.
Cause
The Jira Data Center and Server mobile app works only with specific versions of Jira Software, and the related Mobile Plugin for Jira app. You’re getting this error, because one of these apps has not been upgraded to the latest version.
Resolution
To resolve this issue, complete the following actions:
- Upgrade your Jira instance to Jira Software 8.3, or later.
- Update the Mobile Plugin for Jira app in your Jira instance to the latest version.
Not an admin? Send this page to your Jira administrator and ask them to investigate the issue for you.