Outage while deleting Jira projects leaves projects unable to be deleted.
Platform notice: Server and Data Center only. This article only applies to Atlassian products on the Server and Data Center platforms.
Support for Server* products ended on February 15th 2024. If you are running a Server product, you can visit the Atlassian Server end of support announcement to review your migration options.
*Except Fisheye and Crucible
Summary
Shutting down Jira or experiencing an outage while in the process of deleting projects can make it so that these projects can no longer be deleted due to errors.
The projects might be missing metadata such as:
- Permission Scheme.
- Notification Scheme.
- Project Type showing as unknown.
Environment
Jira Server and Data Center
Cause
As Jira was shut down while projects were being deleted the meta-data has been removed and the project data is corrupted.
Solution
Change the project type to another project type(Software to Business)will restore this missing metadata and allow the projects to be successfully deleted.
- Go to your project's settings.
- Select Details.
- In the Project type field, select the type of project you want to change to.
- Select Save details.